Office Information
Our Purpose, Values, and Principles:
Core Purpose:
To enhance peoples’ lives through the promotion of good oral health, the practice of high quality dental care, and the establishment of long-term relationships.
Core Values:
- Consistently exceptional
- Commitment to patient care and fostering relationships
- Ethics, morals, and honesty above all else
- Relentless pursuit of knowledge
- Utilization of state-of-the-art technology, dental techniques, and materials
- Positive and caring attitude, commitment to personal development, and dedication to BHD philosophy
- Opportunity based on merit and being a team player; no one is entitled to anything
- Never being satisfied
- Fanatical attention to consistency, details, and follow through
Core Principles:
Ensure patients’ experience at, with, and from BHD is consistently exceptional.
Employee team members are committed to BHD, its guests (patients or anybody who walks through our door), and the pursuit of knowledge.
Achieve the highest quality dental care through the utilization of state if the art technology, the best available materials, and cutting edge dental innovation and education
Being moral and honest is always at the forefront of all decisions that are made and advice that is given.
Patient care is paramount- everything else comes second. Caring about a patient means caring about them in and out if the office; caring not only about their oral health but them as a person
All efforts are focused on creating an environment and experience that patients will unequivocally feel is far superior to all previous experiences at other medical or dental offices.
Our Office Policies and Standards:
Emergencies
If you experience a dental emergency during office hours, please contact us immediately and we will accommodate you that same day. In case of an emergency after hours, please call our office to be connected with our answering service. They will page our dentists and someone will get back to you as soon as possible to ensure your concern is addressed and treated.
Service Area
We serve patients all over the Los Angeles area, including Beverly Hills, Santa Monica, Thousand Oaks, and other cities. But whether or not you live in California, we welcome all patients who walk through our doors.
Referrals to Specialists
We have great relationships and work with excellent Endodontists, Oral surgeons, Orthodontists, and Periodontists. If needed, we will be happy to set up an appointment for you and we will communicate with the specialist’s office throughout your treatment with them, so that x-rays, information, and reports are shared between the specialist and our doctors.
Insurance
We realize that financing the smile you were meant to have can be a concern. We also know that having that smile is priceless. Our office will work with you and your insurance company to make your dream a reality.
Insurance companies are not always easy or pleasant to deal with. Here at Beverly Hills Dentistry we strive to make this aspect a “hassle free” experience for our patients. We have an on-site billing specialist who will make every effort to handle, process, and follow up on your claim to make sure they get paid. This specialist is available daily to answer any questions you have regarding your dental insurance or claims. Every insurance plan is different and may pay differently so, at your request, we can pre-authorize any needed treatment to get an accurate estimate. Please note that the insurance companies may take up to four weeks to provide us with an answer.
We realize having dental insurance is a benefit to you and it is therefore important to use your benefits fully. As a service to you, we will keep track of your benefit usage, and help you get the maximum value of your policy. Please remember that any unused benefits are lost at the end of the year.
We accept and can bill all PPO plans. We are only in network with Delta Dental PPO.
Financing
Payment is expected in full on the day of service. We make every attempt to work with our patients and have a number of options available. We feel strongly that each patient should receive the best recommended course of treatment. We do not want insurance companies or the lack of insurance dictating your treatment. For any patient that may need financial assistance, we will be happy to discuss different financing options for you on an individual basis. Please call our office or request to speak to our financial coordinator at your next appointment.
For insurance patients, payment is expected the day of service. As a courtesy to you, we bill your insurance company and provide them the necessary documentation. Insurance companies average four to six weeks to pay on claims. Patients will receive their explanation of benefits prior to us receiving payment from the insurance company. Once we receive payments, if a reimbursement is due, a refund check will be promptly mailed to you.