Our Office Policies and Standards:
Emergencies
If you experience a dental emergency during office hours, please contact us immediately and we will accommodate you that same day. In case of an emergency after hours, please call our office to be connected with our answering service. They will page our dentists and someone will get back to you as soon as possible to ensure your concern is addressed and treated.
Referrals to Specialists
We have great relationships and work with excellent Endodontists, Oral surgeons, Orthodontists, and Periodontists. If needed, we will be happy to set up an appointment for you and we will communicate with the specialist’s office throughout your treatment with them, so that x-rays, information, and reports are shared between the specialist and our doctors.
Insurance
We realize that financing the smile you were meant to have can be a concern. We also know that having that smile is priceless. Our office will work with you and your insurance company to make your dream a reality.
Insurance companies are not always easy or pleasant to deal with. Here at Beverly Hills Dentistry we strive to make this aspect a “hassle free” experience for our patients. We have an on-site billing specialist who will make every effort to handle, process, and follow up on your claim to make sure they get paid. This specialist is available daily to answer any questions you have regarding your dental insurance or claims. Every insurance plan is different and may pay differently so, at your request, we can pre-authorize any needed treatment to get an accurate estimate. Please note that the insurance companies may take up to four weeks to provide us with an answer.
We realize having dental insurance is a benefit to you and it is therefore important to use your benefits fully. As a service to you, we will keep track of your benefit usage, and help you get the maximum value of your policy. Please remember that any unused benefits are lost at the end of the year.
We accept and can bill all PPO plans. We are in network with Delta Dental PPO, Cigna PPO, and Metlife PPO.
Financing
Payment is expected in full on the day of service. We make every attempt to work with our patients and have a number of options available. We feel strongly that each patient should receive the best recommended course of treatment. We do not want insurance companies or the lack of insurance dictating your treatment. For any patient that may need financial assistance, we will be happy to discuss different financing options for you on an individual basis. Please call our office or request to speak to our financial coordinator at your next appointment.
For insurance patients, payment is expected the day of service. As a courtesy to you, we bill your insurance company and provide them the necessary documentation. Insurance companies average four to six weeks to pay on claims. Patients will receive their explanation of benefits prior to us receiving payment from the insurance company. Once we receive payments, if a reimbursement is due, a refund check will be promptly mailed to you.
Payment
We accept the following forms of payment: cash, check, and credit cards:
Cancellations
At Beverly Hills Dentistry, we strive to establish and maintain good relationships with our patients. We provide quality treatment and dedicate time specifically for your appointment. If you do not keep your appointment, that time is lost and adds significantly to our overhead. We make every effort to keep our fees reasonable, but missed appointments can make this difficult. We appreciate you as a patient and in return we ask for the same consideration.
We do our best to give you proper notice of your scheduled appointment by contacting you via email/text two weeks in advance and then again three days prior via email/text and/ or a confirmation call. We give you the opportunity to change your appointment if you happen to have a change in your own schedule.
We require 48 hours notice (2 business days) to cancel an appointment. This will give us adequate time to offer your appointment time to another patient who may need it. For repeated late cancellations and missed appointments, we’re sure you’ll understand that an appropriate fee will be applied to your account.
HIPAA
The Health Insurance Portability and Accountability Act (HIPAA) of 1996 requires all healthcare providers to maintain the privacy of your health information. Federal and state law mandates this act and we are legally bound to follow it. We will not share any of your personal, medical, or dental information without your consent. When given consent, we will only share information that is pertinent to your health care.
We are also required to give you a notice about our privacy practices, our legal duties, and your rights concerning your health information. We must follow the privacy practices that are described in this notice.
We reserve the right to change our privacy practices and the terms of this notice at any time, provided such changes are permitted by applicable law. We reserve the right to make the changes in our privacy practices and the new terms of our notice effective for all health information that we maintain, including health information we created or received before we made the changes. Before we make a significant change in our privacy practices, we will change this notice and make the new notice available upon request. At your first visit with our office, you will be given this notice and form to sign. You may request a copy of our notice at any time and for more information about our privacy practices please feel free to contact us.
OSHA
The Occupational Safety and Health Administration (OSHA) was established so that the workplace is safer, healthier and more productive. This is done by bringing together and sharing knowledge and information, to promote a culture of risk prevention. OSHA aims to identify new and emerging risks and to promote early preventive action. It describes trends and underlying factors and anticipates changes in the working environment and their likely consequences to health and safety.
We are an OSHA-regulated and compliant facility. We follow and are up to date with all of OSHA’s standards and guidelines to ensure that our waiting room, bathroom, operators, and lab are sterile. We provide an environment that is clean and safe at all times so our team and our patients are well protected at every visit.
Referral System
The highest compliment we can receive is the referral of a family member, friend, or colleague. It shows that you trust us and are confident that we will take good care of your loved ones, which we will! As we are a growing office, we are always accepting new patients and appreciate the opportunity to meet other great people who are an extension of you.
We like to show our gratitude with customized gifts as well as dental gift certificates, which can be applied towards dental services and products at our office.
Being a Fan of BHD
Stay connected and get the latest updates on the office and our doctors. We would love your support, as well as to learn more about you too! If you “like us” on Facebook AND “friend us” on Facebook at http://www.facebook.com/DoctorsFrawley, we will credit your account $25. Please message us when you have done both and we will apply the credit. Please don’t forget to “check in” to our office on Facebook when you arrive to receive a surprise gift.
We do our best to serve you and truly appreciate your feedback on how we are doing. As we value your opinion, it would be helpful if you could take a couple minutes to review your experience with our office. Visit us at: Beverly Hills Dentistry – Demandforce
Employment and Internships/Externships
If you would like to learn about exciting employment opportunities at BHD, please contact Kristen Pomeroy in our Human Resources Department to inquire about any possible openings. Additionally, we like to help out current dental assistant and pre-dental students who are interested in the field of dentistry as a career, by offering internships/externships. This is a great chance for you to get some hands-on experience and training at a fast-paced, reputable dental practice.
